Shipping Policy

Effective Date: 01/11/2025

At Aurum Blanc, each candle is handcrafted with care and attention to detail. We strive to ensure your order arrives safely and on time. Please review our shipping policy below.

1. Processing Time

• All orders are processed within [2–5 business days] after payment is received.

• During peak seasons or product launches, processing times may be slightly longer.

• You will receive an email notification once your order has shipped.

2. Shipping Rates & Delivery

• Shipping costs are calculated at checkout based on your location and order size.

• Delivery times vary depending on the destination and shipping method selected.

• Estimated delivery times are:

  • Domestic Orders: [3–7 business days]

  • International Orders: [7–21 business days]

Please note that delivery times are estimates and may be affected by factors beyond our control, such as postal delays or customs processing.

3. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number to monitor your shipment’s progress.

4. Incorrect Shipping Information

Please ensure your shipping details are correct at checkout. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

5. Damaged or Lost Packages

If your order arrives damaged or does not arrive at all:

• Contact us within 7 days of delivery at aurumblanc.co@gmail.com with your order number and, if applicable, clear photos of the damaged items.

• We will gladly assist you with a replacement or exchange according to our Exchange Policy.

6. International Shipping

• International customers are responsible for any customs fees, import duties, or taxes that may apply.

• We are not responsible for delays due to customs clearance.

7. Questions

If you have any questions about shipping or delivery, please contact us at aurumblanc.co@gmail.com

Thank you for supporting Aurum Blanc and our commitment to handcrafted quality.

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