Refund policy

Exchange Policy

At Aurum Blanc, each candle is crafted with care and intention. To maintain the integrity of our products and ensure every piece meets our quality standards, we do not accept returns.

However, we are pleased to offer exchanges for items that arrive damaged or defective.
If you receive a product that is not in perfect condition, please contact us within 7 days of delivery at [your email] with your order number and clear photos of the issue. Our team will gladly assist in arranging an exchange.

Please note that:

• Exchanges are available for the same product only, subject to availability.

• Items must be unused and in original packaging.

• We are unable to accept exchanges for candles that have been burned or altered.

Thank you for understanding and supporting our commitment to craftsmanship and quality.

You can always contact us for any return question at aurumblanc.co@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

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